Wouldn’t it be cool if you could control all of your business communications through one tool? Well, I use it every day and it is quite cool. The tool that I use on my computer is called MXIE (pronounced “mixie”). MXIE stands for “Media Exchange Interface for End-users”. While the Zultys business telephony products are designed to work with IP Phones (VoIP), it also integrates with MXIE at the same time. You can initiate a call from your computer and pick it up on your desk phone (IP Phone). Possibly one of the coolest features (there are many) of MXIE is the ability to do your own call routing. You can set calls to route based on what is happening on your phone at the moment (you are on a call, or you don’t answer), and then based on other conditions like who the call is from, the time, day, holiday or vacation. Using rules you could develop a very simple to complex set of rules. For example; you could set a rule so that all calls after hours would go to voice mail except from a specific number (like your spouse), and that call would be routed to your cell phone. Lets say that you were on a call and didn’t pick up on your cell, the call could be routed back to your desk phone into voice mail. All of this is configured on the MXIE Softphone, but the information is stored on the IP PBX (iPBX) so you don’t need to leave the client logged in. As you can see, this is way different than call forwarding, and unlike many other business phone systems on the market today, you don’t need to be a rocket scientist to set it up. That’s right, you have access to your own rules, and that in itself is cool.
Mark Norton
Senior Technology Consultant
ROI Telephony
mnorton@ROItelephony.com
Tags: Digital Phone Systems, mxie, VoIP, VoIP Phone Systems, Zultys
